Frequently Asked Questions

Once your order is processed, deliveries usually reach your home within 5-10 business days (Monday to Friday). During busy periods or due to unexpected events, delivery may take a little longer. You’ll receive a tracking number by email so you can follow your order every step of the way.

Currently, we accept PayPal for all purchases. This allows for a secure and straightforward checkout process. Once your payment is complete, you’ll get an order confirmation and can track your purchase through your email.

Yes! Chotera offers a 30-day return and exchange policy. Simply email us at support@chotera.com with your order number and reason for return. Make sure the item is in its original condition with tags and packaging. Once we receive and inspect it, we’ll process your refund within 7 days.

If your order arrives damaged or wrong, email clear photos and a brief description to support@chotera.com. We’ll review the details and arrange the appropriate solution.

We work with trusted delivery partners, including GO₂ Delivery, UPS, and FedEx, to ensure your order arrives safely and on time. Once your order ships, you’ll receive tracking information so you can monitor your package from our store to your doorstep.